Frequently Asked Questions
As a seller of doors and windows, the following are essential Frequently Asked Questions (FAQs) that can help customers better understand your products and services:
1
What is an EPDM sealing strip, and what are its characteristics?
Our EPDM Seal is an automotive grade high quality sealing product.
It features: weather resistance, heat and cold resistance, aging resistance, chemical resistance, elasticity and flexibility, environmental protection.
It features: weather resistance, heat and cold resistance, aging resistance, chemical resistance, elasticity and flexibility, environmental protection.
2
What are the main performance features of your doors and windows?
Thermal and Sound Insulation, Waterproof, Customizability, High Durability,Enhanced Security, Easy Maintenance,Energy Efficient and Eco-Friendly.
3
How to choose the right type of glass and thickness?
Let us know your application scenes, we will give your suggest.
4
What is the process for customizing doors and windows?
Provide us the specific dimensions--Drawing designs for your confirmation--Detailed Quotation and Contract Signing--- Production and Quality Control---Arrange the Delivery to you.
5
How long is the delivery time for custom products?
30-35 days upon the receipt of the deposit
6
If problems are encountered during installation, how is technical support obtained?
Video and Manual
7
Does your company provide installation services for doors and windows?
When we finish the windows or doorss, we will debug and test them at the factory by installing all the frames, door or window panels and hardware. We separate the frames from the door/window panels and package it after the commissioning and the test. Therefore, when you receive the product, the installation is very simple, only need to fix the frame, connect the door hinges, install the hand, and sealant.
8
How is the sealing and performance of doors and windows ensured after installation?
Our high quality EPDM Seal , Broken-bridge Profile , Insuation Glass, and Multi-cavity structure design of profiles
9
How to follow my order transportation status?
We will provide you with Logistic tracking No. for your trace your goods.
10
What happens if the product is found to be damaged upon delivery?
Contact us immediately, so we can find the sulotion for you.
11
How does your company handle quality issues with doors and windows?
If it is our quality problem, we will absorb all the cost. Not including Glass self-explostion.
12
What is the warranty period for the products?
5 years
13
Are your doors and windows products safety certified?
Yes, ISO9001 quality system, the glass meet with AS/NZS 2208:1996, IGCC,CE.
We are working tirelessly to achieve the provision of the doors and windows of your dreams.
INFORMAZIONI
TEL: 86-075781097158
Phone: 86-15314993114
Whatsapp: 86-15314993114
Email: wanda@hanstim.com
Email: lei@hanstim.com